FAQ

General questions

Why can't I find the caterer I'm searching for?

They might not deliver to your region. You can also use the search bar and enter the caterer's name. If you still don't see them, they might have temporarily gone offline or might not yet be on the platform.

How are caterers rated?

When your order has been delivered or picked up, you can rate your caterer by quality, service, and punctuality.

What food banks do you support?

We try to encourage organizations based on the geographic locations of orders placed through the platform. If you want Catermarkt to support your organization, you can let us know by e-mail at info@catermarkt.com.

How can I contact you?

We have an online chat service in order to answer your questions as soon as possible. You can also get in touch with us by phone at (450)-670-5222 or toll-free at 1-(888)-670-5222. You can also e-mail us at info@catermarkt.com.

Orders and delivery

How can I place an order?

First, enter your address in order to see the list of caterers who deliver within your region. Next, choose from the suggested caterers. When you access the profile of your chosen caterer, select the items you want and click on Order. Your payment is then sent to the caterer via our secure server.

How can I tell whether my order was received?

When you complete your order, it automatically gets sent to the caterer. You'll then receive a message that confirms the caterer has received your order. If confirmation takes longer than usual, let us know and we'll contact the caterer ourselves in order to figure out what's going on.

How late can I place an order?

It varies from one caterer to another. You can see their opening hours in the About tab on their profile. Otherwise, a message will appear to let you know that the caterer does not accept orders at that chosen time.

Can I edit or cancel an order?

To edit or cancel an order, please contact us at (450)-670-5222 or toll-free at 1-(888)-670-5222.

Can I pick up an order instead of having it delivered?

Yes. You can filter for caterers who offer this option when searching.

Can I order in advance?

Yes. When you place your order, you must indicate the delivery date.

Can I make a special request?

Yes. Go to the caterer’s profile page and send them your special request by clicking on the link indicated in the top-right corner of the page. They will answer with a code, and you must enter this code when placing your order.

How can I notify the caterer of any allergies?

When placing your order, you can add comments for the caterer, including allergies.

My account

Can I access my old orders?

Yes. When you log in, you can access every order that you've placed in the My Orders tab. You can also print or save a PDF copy of the bill.

Can I save multiple delivery addresses?

Yes. You can save as many addresses as you like. Simply choose the right one when ordering.

How can I change my password?

Once logged into your account, go to the My Information tab. However, if you've forgotten it, click on Forgot? in the login window and we'll e-mail you a new one that you can change later.

Price and payment

Is the payment process secure?

Yes. All transactions are secure and handled by our payment provider. We use an SSL (Secure Socket Layer) certificate for greater security.

Can I pay by credit card?

Yes. All types of credit cards are accepted.

Can a purchase order be added?

Yes. If you use a purchase order for your company, you can indicate it when making payment. Your purchase order will appear in the final invoice.

Are there cancellation fees?

Cancellation fees depend on the preparation costs incurred by the caterer. Catermarkt service fees are not refundable. If you need to cancel an order, please call us at (450)-670-5222 or toll-free at 1-(888)-670-5222.

Is tipping mandatory?

No. The tip is optional.